How to

Purchasing Policies

 

Step 1: To purchase a policy for an existing property, log in and go to your dashboard.
Step 2: Scroll to find the property you want to cover and select “Purchase another Policy” underneath it.

  • This will take you to the normal policy purchase questions.

Step 3: Follow the prompts and enter details about the stay and the policy type you want to purchase

  • Be sure to enter the correct dates to ensure you are covered during the entirety of your guests stay
  • Make sure to update the prices or answers to any questions to reflect any changes to the property or situation or leave the answers if nothing has changed
  • As each new detail is entered, the final price will adjust accordingly

Step 4: Be sure to double check the payment summary before processing your payment.
Step 5: Use your current payment details or enter updated details to process the payment…and you’re covered!

You will be emailed a confirmation along with your certificate of insurance.

 

How to: Cover a new property
How to: View all policies purchased

 

You can apply credits to a policy purchase for both an existing or new property.

Step 1: You can select both options through your dashboard.
Step 2: Follow the prompts and enter details about the stay and policy type you want to purchase

  • Be sure to enter the correct dates to ensure you are covered during the entirety of your guests stay
  • If it is an existing property ensure you update prices or answers to questions to reflect any changes to the property or situation

Step 3: Once you have entered all the details about the policy/property you will come to the final page of payment

  • This is where you apply the credits

Step 4: There is a box that shows how many credits you have and how many of that can be applied for this policy

  • Simply drag the blue pointer across to apply credits
  • The number you use is up to you – they never expire!
  • As you increase the amount of credits you want to use the final price will adjust accordingly

You will be emailed a confirmation along with your certificate of insurance.

 

How to: Cover a new property
How to: Purchase a policy as a new user
How to: Purchase a policy for an existing property
How to: Check credit history
How to: View all policies purchased

 

This can only be used once on any type of policy.

Step 1: If you already have a ShareCover account then head to your dashboard to purchase a new policy or if you are a brand new user head to the homepage and select “Get a Quote”.
Step 2: For both options, follow the prompts and enter details about the stay and policy type you want to purchase

  • Be sure to enter the correct dates to ensure you are covered during the entirety of your guests stay
  • If it is an existing property ensure you update prices or answers to questions to reflect any changes to the property or situation

Step 3: Once you have entered all the details about the policy/property you will come to the final section – payment.

  • This is where you apply the referral code

Step 4: There is box where you can enter the referral code and then simply select “Apply”.

  • If the referral code is valid and has worked correctly a message will appear underneath that box saying the referral code has been applied for this policy

Step 5: Then proceed with payment as normal.

You will be emailed a confirmation along with your certificate of insurance.
You will receive 2 credits to your account for using a referral code.

Please note: the final price will not change as you aren’t applying the credits to the policy, you will just receive them to use on future policies.

 

How to: Cover a new property
How to: Purchase a policy as a new user
How to: Purchase a policy for an existing property
How to: View all policies purchased

 

Step 1: To purchase a policy as a new user, you first need to go to the ShareCover homepage and select “Get a Quote”

Step 2: Follow the prompts and enter details about the stay and the policy type that you want to purchase

  • Be sure to enter the correct dates to ensure you are covered during the entirety of your guests stay
  • If you are unsure about the price of your building, contents or liability cover use our estimating tools provided by clicking the ? icon
  • As each new detail is entered, the final price will adjust accordingly

Step 3: When you finish entering the property and policy details you will need to create an account to process the payment.

  • Just follow the prompts, entering your details in the boxes provided or by registering with Facebook or Google
  • Enter your personal details and create a strong password for your ShareCover account

Step 4: Enter your payment details

You will be emailed a confirmation along with your certificate of insurance.

 

How to: View all policies purchased


To cover a new property, you first need to go to your dashboard.

Step 1: Scroll to the bottom and select “cover a new property”
Step 2: Follow the prompts and enter details about the stay and the policy type you want to purchase

  • Be sure to enter the correct dates to ensure you are covered during the entirety of your guests stay
  • If you are unsure about the price of your building, contents or liability cover, use our estimating tools provided by clicking the ? icon
  • As each new detail is entered, the final price will adjust accordingly

Step 3: Be sure to double check the payment summary before processing your payment.
Step 4: Enter your payment details and you’re covered!

You will be emailed a confirmation along with your certificate of insurance.

 

How to: View all policies purchased

Cancellations and Claims


You can only cancel upcoming or active policies.

Step 1: Go to your dashboard.
Step 2: Click the drop-down arrow to reveal the policies you have for the property.
Step 3: Find the policy you want to cancel and select “Cancel Policy”.
Step 4: You will be taken to a page outlining all the policy details so you can double check it is the correct policy.
Step 5: Scroll down and select “Cancel Policy” once you are sure.
Step 6: A box will appear asking you to confirm “yes” or “no” regarding the policy cancellation

  • If you select ‘yes’ a box will appear telling you the policy has been cancelled

Step 7 (optional): You can head back to your dashboard to double check it went through, as the policy should now appear under the property as ‘cancelled’.

You will receive an email confirmation of the cancellation and it will take 3-5 business days to receive your refund, if you are entitled to one.

 

How to: View all policies purchased


Step 1:
Go to your dashboard.
Step 2: Scroll down and click the drop-down arrow to reveal the policies you have for the property.
Step 3: Find the policy you want to make a claim on and select “Make a Claim”.
Step 4: Follow the prompts and enter details about the incident, type of claim and any guests that were staying at the property at the time of incident.

  • Make sure to be as detailed as possible/necessary in all questions.

Step 5: Once you have entered all the details, you will need to upload photos/evidence of purchase, damage and guest booking confirmation.
Step 6: Before you submit, revise the details to ensure you have included everything necessary.
Step 7: Select “Submit Claim”.

You will receive a claim number and an email confirmation.
The ShareCover team will try to get in contact within 48 hours to discuss your claim further.

 

How to: View all policies purchased

Update Details


Step 1:
From any page, go to the top right corner and select ‘[name]’s account’ drop-down menu.
Step 2: Select “Profile”.
Step 3: Change as many details as needed by selecting the box and entering the new information.
Step 4: Scroll down and select “Save” when you’re finished.

A box will appear confirming your profile has been successfully updated.


Step 1:
From any page go to the top right corner and select ‘[name]’s account’ drop-down menu.
Step 2: Select “Profile”.
Step 3: Scroll down and select the option “Change” under Payment Method.
Step 4: A box will appear:

  • Select either "Pay with credit card" or "Pay with Paypal"

Step 5: Enter the new payment details and confirm.

A box will appear confirming your payment method has been changed successfully.

If you are logged in through your Google or Facebook accounts you will need to change your password directly using those sites. ShareCover cannot change your account settings for another platform.

Step 1: From any page go to the top right corner and select ‘[name]’s account’ drop-down menu.
Step 2: Select “Profile”.
Step 3: Scroll down and select the option “Change Password”.
Step 4: A box will appear:

  • Enter your old password
  • Enter your new password twice, to confirm

Step 5: Select “Submit” when you are finished.

A box will appear confirming your password has been successfully changed.

 

Please note: if you do not remember your old password you will need to request a password reset.

Find


Step 1:
Scroll down to the bottom of any page on the ShareCover site.
Step 2: Select the “Contact Us” option at the bottom right.
Step 3: Follow the prompts and enter your details and details about the subject.
Step 4: When you’ve finished your message, select “Submit”.

  • A box will appear confirming your message has been sent successfully.


Step 1:
Go to the ShareCover home page.
Step 2: Select “Sign In” at the top right corner.
Step 3: Enter your log in details or sign in with Facebook or Google.

  • You should be taken straight to your Dashboard.
  • If not, simply select ‘[name]’s account’ drop down menu in the top right corner and select the “Dashboard” option.

 

Step 1: Select ‘[name]’s account’ drop-down menu in the top right corner.
Step 2: Select the “Credits” option.

  • You will be taken to a page outlining how credits, the referral and loyalty programs all work.

Step 3: Scroll down to find the list of credits transactions detailing:

  • When you received credits and why
  • When you used credits, which will appear as debits in the transactions

 

How to: Apply credits to policy purchase


Step 1:
Go to your dashboard.
Step 2: Scroll to the property you are looking for.
Step 3: Select the drop-down arrow to reveal the policies you have for that property.
Step 4: When you find the right policy click the document icon.
Step 5: The document will be downloaded into your downloads file on your computer.

Referrals

 

Step 1: Select ‘[name]’s account’ drop-down menu in the top right corner
Step 2: Select the option “Refer”

  • You will be taken to a page where you can share your referral code to new hosts

Step 3: Enter your name
Step 4: Enter the name of the host you want to refer and their email

  • You can also add multiple recipients by selecting the option “add another recipient”
  • You can remove recipients as well

Step 5: You can write a custom message to be sent to each recipient

  • A pre-written message will also be attached to the email which will have:
    • Your referral code
    • A link to sign up to ShareCover
    • An explanation of what ShareCover is

Step 6: Select “Submit” when you are finished

A box will appear confirming your referral code has been sent successfully.

Please note: if you are using your mobile phone, an SMS option is available to refer hosts