How to: Cancel a policy

You can only cancel upcoming or active policies.

Step 1: Go to your dashboard.
Step 2: Click the drop-down arrow to reveal the policies you have for the property.
Step 3: Find the policy you want to cancel and select “Cancel Policy”.
Step 4: You will be taken to a page outlining all the policy details so you can double check it is the correct policy.
Step 5: Scroll down and select “Cancel Policy” once you are sure.
Step 6: A box will appear asking you to confirm “yes” or “no” regarding the policy cancellation

  • If you select ‘yes’ a box will appear telling you the policy has been cancelled

Step 7 (optional): You can head back to your dashboard to double check it went through, as the policy should now appear under the property as ‘cancelled’.

You will receive an email confirmation of the cancellation and it will take 3-5 business days to receive your refund, if you are entitled to one.


How to: View all policies purchased