Does ShareCover protect me from last minute guest cancellations?

  ShareCover only provides cover for loss of rental income under certain circumstances. Last minute guest cancellations are only covered if they are the result of property damage, loss or personal liability, arising from an event that is covered under the particular ShareCover policy. ShareCover won’t reimburse you if your guests cancel at the last…

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Best way to communicate with guests on platforms like Airbnb, Stayz & TripAdvisor?

While there’s no universal recipe for optimal communication with guests, recognised sharing economy platforms like Airbnb, Stayz, and TripAdvisor do suggest some hospitality standards for hosts. For example, Airbnb hosting standards for communication can be found here - they include: responding in a timely fashion; and supporting your guests. Airbnb also provides a ‘Guidebook’ tool, which allows hosts to suggest local…

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Am I automatically insured if I have a company who manages my property rental?

Not necessarily. Some hosts contract property management companies who specialise in managing listings on sharing economy platforms like Airbnb, Stayz, and TripAdvisor, to take care of their short-term rentals. Some of the most well-known short-term rental management agencies are HomeHost and MadeComfy. Importantly, you and your property aren’t necessarily insured for short-term guest rentals, even when using these services. Currently,…

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How to make a property listing accessible for business travellers?

  Making a property listing accessible to business travellers may expand the scope of potential guests. Business travellers may need specific amenities, including for instance Wifi, basic kitchen facilities including tea and coffee, an iron and ironing board, simple check-ins and check-outs, a printer, or accessible parking. They may require the property to have specific…

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How to make a property listing accessible for families and children?

  Making a property listing accessible to families, including children, may expand the scope of potential guests. Families may need specific amenities (for instance, a kitchen, washer and dryer, parking space, extra bedrooms for the kids to sleep in, or a pet-friendly space) and safety features, which may guide their searches on sharing economy platforms.…

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How can I let my guests know that I have insurance with ShareCover?

  We encourage hosts who take out cover with ShareCover to inform their guests of this fact! As a host, ShareCover can give you peace of mind that you're insured when you rent your property on sharing economy platforms likeAirbnb, Stayz, and TripAdvisor. Sharing this peace of mind with your guests can allow them to be…

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How do I minimise risk of damage to my property during a guest stay?

Some recognised sharing economy platforms do offer guidance around property safety, and how to minimise risks as a host. For example, Airbnb provides a help article on how hosts can require guests to be verified before booking. Airbnb also explains how to share “House Rules” with your guests - which are a set of expectations around…

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