ShareCover FAQs

What is and isn't covered?

 

No.

When renting your property on a sharing economy platform like AirbnbStayz, or TripAdvisor, any use of your property for any business, trade or profession outside of the ordinary use of the home for temporary residential accommodation, is not covered by ShareCover. Business photoshoots, film or television filming, for example, are not covered.

If you have queries about this, please don’t hesitate to contact us.

And for more details on what is and isn’t covered by ShareCover, see our Product Disclosure Statement.

 

Does ShareCover protect me from last minute guest cancellations?

Is damage done to common areas in my apartment building covered by ShareCover?

Does ShareCover protect me from last minute guest cancellations?

How do I make a claim with ShareCover?

 

Loss or damage to or from any common areas isn’t covered if you rent the home under a lease or own your home under company share, stratum or strata title, except as specifically provided under the ‘Strata Property Cover’ section of our Product Disclosure Statement.

 

Can I purchase ShareCover if I don’t own the property I’ve listed on a recognised sharing economy platform?

Do I need landlord permission to use sharing economy platforms like Airbnb?

What are the main things ShareCover does not cover?

ShareCover only provides cover for loss of rental income under certain circumstances.

Loss of income as a result of the censorship or removal of your listing by Airbnb or another third party is only covered if is the result of property damage, loss or personal liability, arising from an event that is covered under the particular ShareCover policy.

ShareCover won’t reimburse you if your listing is removed for other reasons, not included in the policy.

If your loss of income from having your listing removed or censored isn’t covered by ShareCover, and you are renting your property using Airbnb, you may want to visit Airbnb’s Resolution Centre in order to try and retrieve lost rental income. Airbnb provide an explanation of their Resolution Centre here.

 

Does ShareCover protect me from last minute guest cancellations?

What are the main things ShareCover does not cover?

Does ShareCover cover my property if it is being rented for commercial purposes, like for a photo-shoot?

 

ShareCover only provides cover for loss of rental income under certain circumstances.

Last minute guest cancellations are only covered if they are the result of property damage, loss or personal liability, arising from an event that is covered under the particular ShareCover policy.

ShareCover won’t reimburse you if your guests cancel at the last minute for other reasons, not included in the policy.

If your guest’s cancellation isn’t covered by ShareCover, and you are renting your property using Airbnb, you may want to visit Airbnb’s Resolution Centre in order to try and retrieve lost rental income. Airbnb provide an explanation of their Resolution Centre here.

 

Does ShareCover cover my property if it is being rented for commercial purposes, like for a photo-shoot?

What are the main things ShareCover does not cover?

Does ShareCover protect me if my property listing is removed?

 

ShareCover only covers policyholders for certain events arising from a paying guest’s act or omission.

If you use a co-host when renting your property on recognised platforms like Airbnb, Stayz, and TripAdvisor, it’s important to note that events arising from a co-hosts act or omission will not covered by ShareCover.

For more details on what is and isn’t covered by ShareCover, see our Product Disclosure Statement. And if in doubt, don’t hesitate to contact us.

 

Find out more about what risks you may be exposed to when renting your property on a sharing economy platform like Airbnb, and why you may need cover

Do I need landlord permission to use sharing economy platforms like Airbnb?

You may not be able to claim on your existing home and contents insurance policy for damage or liability caused by a paying guest.

This applies even if you rent your home out for a few nights a year. If you something gets damaged or someone gets hurt during a paying guests’ stay, you may have to personally foot the bill.

ShareCover can give you peace of mind that you're insured when you rent your property on platforms such as AirbnbStayz, and TripAdvisor. ShareCover is designed to provide flexible home and contents insurance that protects you from risks associated with having a guest in your property. And you can get cover from as little as $5 a night.

Sharing this peace of mind with your guests can allow them to be more relaxed about their stay, particularly in higher value properties. Having ShareCover can mean guests have greater peace of mind that any damage incurred during their stay is covered, and that the claiming process is quick and easy.

For full details on what is covered, what isn’t covered, and how claims work with ShareCover, see our Product Disclosure Statement.

 

I have home and contents insurance. Why do I need ShareCover?

Is ShareCover designed to replace my standard home and contents insurance policy?

Why can't I just get a landlord insurance policy?

Sharing economy platforms - what risks am I exposed to? Why do I need cover?

How does ShareCover differ from covers or guarantees provided to hosts by some recognised sharing economy platforms?

It's important to read the terms and conditions of any cover or guarantee to fully understand what's covered, what's not covered and the steps necessary to claim payment.

While many recognised sharing economy platforms provide some form of cover or guarantee for hosts renting their property to guests - for example, Airbnb offer a Host Guarantee as well as Host Protection Insurance and Experience Protection Insurance - that may protect hosts for some loss or damage caused by guests, forms of cover like this don’t necessarily cover you for all instances of property damage incurred during a guest’s stay.

Examples of what may not be covered under covers or guarantees provided for hosts by some recognised sharing economy platforms include:

i. Your liability to a guest or other person;

ii. Damage to guest property;

iii. Loss of rental income;

iv. Temporary accommodation;

v. Identity theft;vi. Valuable items and cash;

vii. Losses exceeding $1 Million;

viii. Damages from indirect causes; and

ix. Damages from delays

ShareCover isn’t the same as covers or guarantees provided for hosts by some recognised sharing economy platforms; standard home and contents insurance; or landlord insurance. And ShareCover isn’t a replacement for any of these.

Rather, ShareCover offers flexible insurance that protects hosts from risks associated with having a guest in their property, when using a recognised platform such as AirbnbStayz, and TripAdvisor. For full details about what’s covered, what’s not, and how claims work, see our Product Disclosure Statement.

 

Find out more about how ShareCover can support your participation in the sharing economy

What is and isn’t covered under the Airbnb Host Guarantee?

Ultimately the decision to insure your property is up to you.

In most cases property owners or landlords have some form of home and contents insurance. However, this doesn’t mean you are automatically covered by your standard home and contents insurance when you rent out your property on platforms such as AirbnbStayz, or TripAdvisor.

Also, while many recognised sharing economy platforms provide some form of cover or guarantee for hosts renting their property to guests - for example, Airbnb offer a Host Guarantee as well as Host Protection Insurance and Experience Protection Insurance - these do not necessarily cover you for all instances of property damage incurred during a guest’s stay.

ShareCover is designed to offer flexible insurance that protects you from risks associated with having a guest in your property. ShareCover isn’t, however, intended to replace your standard home and contents policy, landlord policy, or guarantees provided by sharing economy platforms like AirbnbStayz, or TripAdvisor. Rather, it provides cover for additional risks associated with renting your house on a recognised sharing economy platform.

 

Find out how ShareCover differ from covers or guarantees provided to hosts provided by some recognised sharing economy platforms

How does ShareCover work?

How does homeowner's insurance work with Airbnb?

How does ShareCover work with homeowner’s insurance?

For full details on what is and isn’t covered by ShareCover, read the Product Disclosure Statement (PDS).

ShareCover covers you for a bunch of risks associated with renting your property on sharing economy platforms like AirbnbStayz, and TripAdvisor. It also doesn’t cover you for some risks.

Importantly, ShareCover may cover you where your standard home and contents insurance, landlord insurance, or guarantee provided by the sharing economy platform you’re using, may not. In many cases this is because ShareCover is designed specifically to support your participation in the sharing economy as a property renter.

As detailed in the PDS, ShareCover provides cover for your home and its contents only whilst it is being used as temporary residential accommodation (through a recognised sharing economy platform like AirbnbStayz, or TripAdvisor), for loss or damage that is directly caused by a guest’s (or a guest’s visitor’s) act or omission. This includes events, that arise under the above circumstances, such as theft, malicious or accidental damage, loss of rental income, and liability.

ShareCover does not cover any loss or damage caused by a natural peril or disaster, including but not limited to storm, tempest, lightning, thunderbolt, hail, earthquake, Flood, cyclones, tidal surge, tsunami, action of the sea, high water, erosion, landslide, subsidence, bushfires and other catastrophic weather events or impact by debris from space, aircraft, rockets or satellites.

Among other things, ShareCover will also not cover spaces that are being sub-let without written consent from the landlord or owner. Click here to find out more about what ShareCover does not cover.

To reiterate, full details on what is and isn’t covered by ShareCover can be found in our Product Disclosure Statement.

If you have any doubts or queries about what is and isn’t covered by ShareCover, contact us.

 

Find out how ShareCover differ from covers or guarantees provided to hosts provided by some recognised sharing economy platforms

Find out more about how ShareCover works with homeowner’s insurance

How does ShareCover work if I rent my home under a lease?

 

Many recognised sharing economy platforms enable you to rent either your entire property, or part of it. For example, Airbnb allows hosts to list their rental as either an "Entire Place", a "Private Room" or a "Shared Room". To find out more about the different ways you can rent your space, visit the particular websites of recognised sharing economy platforms.

 

Can I buy cover with ShareCover if I only rent out part of my property, and I continue to stay in my property?

Find out which policy is best for you

Find out how ShareCover works

Many sharing economy platforms like Airbnb, StayzTripAdvisor, FlipKey, Booking.com, HomeAway, and L'Abode, enable you to rent your space for as little as one or two nights. Longer-term rentals - for weeks or months - are also possible on some platforms. To get more information about the minimum and maximum durations you can rent your property for with these platforms, visit their websites.

It’s important to note that whenever you rent your property on a recognised sharing economy platform - whether it’s for one night, the weekend, or for a whole month - your existing home and contents insurance may not provide cover for instances of property damage or loss, since you’re using your property for a commercial purpose. So, even if you only rent your property out on AirbnbStayz, and TripAdvisor for a couple of nights a year, you might be unprotected from damage or loss arising from a guest act or omission during their stay.

ShareCover offers insurance from as little as $5 a night for those renting their space on recognised platforms for stays as short as 1 night.

 

I have home and contents insurance. Why do I need ShareCover?

Which ShareCover policy is best for you and your property?

Find out how ShareCover works

What are the risks of using sharing economy platforms like Airbnb, Stayz and TripAdvisor? Why might I need cover?

 

ShareCover provides home and contents insurance to those who are renting out all or part of their property on a recognised sharing economy platform such as Airbnb, Stayz, or TripAdvisor.

The insurance ShareCover provides is not the same as the cover from your standard home and contents insurance policy; landlord policy; or from covers and guarantees provided by platforms. It’s also not a replacement for any of these.

Rather, ShareCover provides additional cover against risks associated with having a guest in your property - specifically for certain instances of property damage or loss arising from a guest act or omission.

ShareCover offers three distinct policies. ‘Single Stay’, which will cover you for a single period of temporary residential accommodation of 90 days or less, which can include multiple guest-stays, and you only pay for the nights when you have a paid guest staying. ‘6 month’, which will cover you for any periods of temporary residential accommodation (any number of discrete guest stays) of 90 days or less, during the six month period of insurance. And the ‘12 month’, which works in the same way as the ‘6 month’, but during the specified twelve month period of insurance.

You can get insured with ShareCover from as little as $5 per night.

For more details about how ShareCover works, what it does and doesn’t cover, and how to claim, see our Product Disclosure Statement.

 

Do I need insurance to use sharing economy platforms like Airbnb, Stayz, and TripAdvisor?

Find out how ShareCover differ from covers or guarantees provided to hosts provided by some recognised sharing economy platforms.

Find out more about how ShareCover works with homeowner’s insurance.

What is and what isn’t covered by ShareCover?

Who is the company behind ShareCover?

Yes.

You can continue to stay in your property, while renting part of it out, and still be insured by ShareCover.

Just remember that ShareCover provides cover for certain instances of damage or loss from a guest's act or omission, meaning you generally won't be covered for property damage during a guest's stay that results from your actions or omissions as a host. For more information on what cover is and isn't offered by ShareCover, refer to your policy, or to our Product Disclosure Statement.

Many recognised sharing economy platforms allow you to rent either your entire property, or part of it. For example, Airbnb allows hosts to list their rental as either an "Entire Place", a "Private Room" or a "Shared Room". To find out more about the different ways you can rent your space, visit the websites of recognised sharing economy platforms.

 

Find out more about how ShareCover can give you peace of mind - whether you’re listing your entire property or just part of it

Liability refers to financial costs you face from a claim or legal action made against you by another party, which could be a guest.

For example, a guest may trip down the stairs in your home and become wheelchair bound. The guest could take legal action against you to compensate them for lost earnings and cost of care for the rest of their lives, which could run into millions of dollars. If you are found to be responsible for the accident, and you don't have liability cover, you may have to personally foot the bill.

ShareCover offers liability cover of up to $10 million, should you be held legally liable for injury or damage as owner of your home during a guest's stay.

Please see our Product Disclosure Statement for more details.

 

Find out more about how ShareCover works with homeowner’s insurance

Find out how ShareCover differs from covers or guarantees provided for hosts by some recognised sharing economy platforms, such as Airbnb’s Host Guarantee

Find out more about risks you may be exposed to when renting your property through sharing economy platforms, and why you may need cover

A landlord insurance policy will cover you for an entire year and will typically only insure stays that are longer than 90 days. Most stays on platforms like Airbnb, Stayz, or TripAdvisor are for less than 90 days, meaning that most landlord policies won't cover you.

Other typical features of landlord insurance policies that may be problematic when renting a property with a recognised sharing economy platform like Airbnb, Stayz, or TripAdvisor include:

  • A landlord insurance policy will typically cover you for an entire year - this means you may be paying for many nights where you don’t have a guest staying in your property.
  • You typically also need a documented tenancy agreement before you purchase landlord insurance - this is generally impractical or impossible to organise with short-term renting.

With ShareCover, you only pay for the nights that you have a guest, and there is no need for a separate tenancy agreement as long as the transaction is completed on a recognised platform such as Airbnb, Stayz, or TripAdvisor.

 

Find out more about the differences between landlord insurance and cover provided by ShareCover

Find out how you can get cover with ShareCover

Find out more about how ShareCover works with homeowner’s insurance

No, ShareCover is not intended to replace a standard home and contents insurance policy.

Nor is ShareCover a replacement for a landlord policy, or for covers or guarantees provided by sharing economy platforms like Airbnb, Stayz, or TripAdvisor.

ShareCover doesn’t, for example, provide insurance for loss or damage arising from natural perils including but not limited to storm, tempest, lightning, thunderbolt, hail, earthquake, flood, cyclones, tidal surge, tsunami, action of the sea, high water, erosion, landslide, subsidence, bushfires and other catastrophic weather events.

Rather, ShareCover offers specialised, flexible cover for hosts using recognised platforms like Airbnb, Stayz, or TripAdvisor, against certain events arising from a guest act or omission.

So, ShareCover isn’t intended to replace your standard home and contents policy. But it does provide cover against specific risks that may not be covered by your standard home and contents insurance, landlord insurance policy, or by the guarantees and covers provided by certain recognised sharing economy platforms!

For full details about what ShareCover does and doesn’t cover, see our Product Disclosure Statement.

 

Find out more about how ShareCover works with homeowner’s insurance

Find out how ShareCover differs from covers or guarantees provided for hosts by some recognised sharing economy platforms, such as Airbnb’s Host Guarantee

Find out how you can get cover with ShareCover

 

ShareCover does not cover loss or damage due to:

i. Natural perils including but not limited to storm, tempest, lightning, thunderbolt, hail, earthquake, flood, cyclones, tidal surge, tsunami, action of the sea, high water, erosion, landslide, subsidence, bushfires and other catastrophic weather events; or
ii. Damage that has occurred outside of the specified rental arrangement / period; or
iii. Damage that is not from a specified event directly or indirectly caused by a guest's act or omission.

Due to these limitations, ShareCover may not provide you with the cover you want for your home building and contents when you rent your through a recognised sharing economy platform like Airbnb, Stayz, or TripAdvisor.

Please see our Product Disclosure Statement for more details on what isn’t covered, and what is. You can also find summary information in our Key Fact Sheets for Building and Contents cover.

 

Find out about some of the risks associated with renting your property on recognised sharing economy platforms like Airbnb, Stayz and TripAdvisor

Find out more about how ShareCover works with homeowner’s insurance

Loyalty Program

 

ShareCover’s Loyalty program rewards policyholders with free insurance.

These rewards are only available to holders of a ShareCover Single Stay policy, which can offer cover for multiple bookings over a period of 90 days or less.

The way it works is that for every 10 nights of cover purchased under one Single Stay policy, the policyholder is credited with 1 night of free cover on their ShareCover account.

And these credits don’t expire!

 

Which ShareCover policy might be best for you and your property?

What is ShareCover’s Referral program?

How can I benefit from referring friends to ShareCover?

Risks: why you may need cover

Ultimately the decision to get insurance is up to you.

If you’re not the owner of the property listed on Airbnb, in many cases the owner or landlord will have some form of home and contents insurance. But, crucially, this doesn’t mean the property (and you as a tenant) are automatically covered when you rent out that property on platforms such as Airbnb, Stayz, or TripAdvisor. Nor will damage or loss necessarily be covered by the cover or guarantee for hosts provided by some recognised sharing economy platforms (e.g. Airbnb’s Host Guarantee). If you something gets damaged or someone gets hurt during a paying guests’ stay, you, or the property owner, may have to personally foot the bill.

As a non-owner of the listed property, you are still able to purchase ShareCover. You must, however, obtain written consent from the landlord or property owner in order to get ShareCover. Also, note that when you purchase ShareCover for a property you rent and do not own, it is the landlord or property owner who will be the beneficiary of any building claim that arises from the policy.

 

Can I purchase ShareCover even if I don’t own the property I’ve listed on a platform like Airbnb, Stayz or TripAdvisor?

Do I need landlord permission to use sharing economy platforms like Airbnb, Stayz and TripAdvisor?

Find out more about risks you may be exposed to when using sharing economy platforms, and why you may need cover

Not necessarily.

Some hosts contract property management companies who specialise in managing listings on sharing economy platforms like AirbnbStayz, and TripAdvisor, to take care of their short-term rentals. Some of the most well known short term rental management agencies are HomeHost and MadeComfy.

Importantly, you and your property aren’t necessarily insured for short-term guest rentals, even when using these services.

Currently, no short-term rental management company in Australia offers home sharing liability insurance as part of their services - though both HomeHost and MadeComfy encourage their users get adequate short term rental insurance. HomeHost even recommends cover from us here at ShareCover specifically - thanks guys!

 

Find out how ShareCover can cover you when using recognised sharing economy platforms like Airbnb, Stayz or TripAdvisor, whether you use a property rental management company or not

Find out more about whether you need insurance when using recognised sharing economy platforms like Airbnb, Stayz or TripAdvisor

Find out how ShareCover differs from covers or guarantees provided for hosts by some recognised sharing economy platforms

Find out more about how ShareCover works with homeowner’s insurance

Some recognised sharing economy platforms do offer guidance around property safety, and how to minimise risks as a host.

For example, Airbnb provides a help article on how hosts can require guests to be verified before bookingAirbnb also explains how to share “House Rules” with your guests - which are a set of expectations around guest behaviour. There are also more specific issues they address, including what you should consider when offering Internet access to guests, and what you should know if you specify that your property is suitable for children. Furthermore, Airbnb provides a general list of safety tips for hosts.

Ultimately though, the safety of your property and possessions can never be guaranteed. And while there are some actions you can take that may reduce the risk of damage to your property, these preventative measures aren’t the same as cover. This is why ShareCover exists.

ShareCover is designed to provide home and contents insurance to those who are renting out all or part of their home on a recognised platform such as AirbnbStayz, and TripAdvisor. Importantly, ShareCover covers you against risks that may not be covered by your standard home and contents insurance, landlord insurance policy, or by the guarantees and covers provided by certain recognised sharing economy platforms. To find out what you are covered by under your existing insurance arrangements, refer to those policies.

 

I don't want my Airbnb to be a party house. Is this likely? What can I do to prevent it?

Find out how ShareCover can give you peace of mind when using sharing economy platforms like Airbnb, Stayz or TripAdvisor

What are the risks of using sharing economy platforms like Airbnb, Stayz and TripAdvisor?

You may not be able to claim on your existing home and contents insurance policy for damage or liability caused by a paying guest.

This applies even if you rent your home out for a few nights a year. If you something gets damaged or someone gets hurt during a paying guests’ stay, you may have to personally foot the bill.

ShareCover can give you peace of mind that you're insured when you rent your property on platforms such as AirbnbStayz, and TripAdvisor. ShareCover is designed to provide flexible home and contents insurance that protects you from risks associated with having a guest in your property. And you can get cover from as little as $5 a night.

Sharing this peace of mind with your guests can allow them to be more relaxed about their stay, particularly in higher value properties. Having ShareCover can mean guests have greater peace of mind that any damage incurred during their stay is covered, and that the claiming process is quick and easy.

For full details on what is covered, what isn’t covered, and how claims work with ShareCover, see our Product Disclosure Statement.

 

I have home and contents insurance. Why do I need ShareCover?

Is ShareCover designed to replace my standard home and contents insurance policy?

Why can't I just get a landlord insurance policy?

Sharing economy platforms - what risks am I exposed to? Why do I need cover?

How does ShareCover differ from covers or guarantees provided to hosts by some recognised sharing economy platforms?

It's important to read the terms and conditions of any cover or guarantee to fully understand what's covered, what's not covered and the steps necessary to claim payment.

While many recognised sharing economy platforms provide some form of cover or guarantee for hosts renting their property to guests - for example, Airbnb offer a Host Guarantee as well as Host Protection Insurance and Experience Protection Insurance - that may protect hosts for some loss or damage caused by guests, forms of cover like this don’t necessarily cover you for all instances of property damage incurred during a guest’s stay.

Examples of what may not be covered under covers or guarantees provided for hosts by some recognised sharing economy platforms include:

i. Your liability to a guest or other person;

ii. Damage to guest property;

iii. Loss of rental income;

iv. Temporary accommodation;

v. Identity theft;vi. Valuable items and cash;

vii. Losses exceeding $1 Million;

viii. Damages from indirect causes; and

ix. Damages from delays

ShareCover isn’t the same as covers or guarantees provided for hosts by some recognised sharing economy platforms; standard home and contents insurance; or landlord insurance. And ShareCover isn’t a replacement for any of these.

Rather, ShareCover offers flexible insurance that protects hosts from risks associated with having a guest in their property, when using a recognised platform such as AirbnbStayz, and TripAdvisor. For full details about what’s covered, what’s not, and how claims work, see our Product Disclosure Statement.

 

Find out more about how ShareCover can support your participation in the sharing economy

What is and isn’t covered under the Airbnb Host Guarantee?

Many recognised sharing economy platforms provide some form of cover or guarantee for hosts renting their property to guests.

For example, Airbnb offer a Host Guarantee as well as Host Protection Insurance and Experience Protection Insurance. To understand exactly what is and isn’t covered by any form of cover provided by AirbnbStayzTripAdvisor, or any other sharing economy platform, refer closely to their specific policies.

Importantly, covers provided by sharing economy platforms do not necessarily protect you against all instances of property damage or loss incurred during a guest’s stay.

While ShareCover isn’t a replacement for these covers or guarantees - or for your standard home and contents insurance or landlord insurance - it does provide cover for certain additional risks associated with having a guest in their property, when using a recognised platform such as AirbnbStayz, or TripAdvisor. For full details about what’s covered, what’s not, and how claims work, see our Product Disclosure Statement.

 

Find out how ShareCover differ from covers or guarantees provided to hosts provided by some recognised sharing economy platforms

Find out more about whether you need insurance to use sharing economy platforms like Airbnb, Stayz or TripAdvisor

What is and what isn’t covered by ShareCover?

For full details on what is and isn’t covered by ShareCover, read the Product Disclosure Statement (PDS).

ShareCover covers you for a bunch of risks associated with renting your property on sharing economy platforms like AirbnbStayz, and TripAdvisor. It also doesn’t cover you for some risks.

Importantly, ShareCover may cover you where your standard home and contents insurance, landlord insurance, or guarantee provided by the sharing economy platform you’re using, may not. In many cases this is because ShareCover is designed specifically to support your participation in the sharing economy as a property renter.

As detailed in the PDS, ShareCover provides cover for your home and its contents only whilst it is being used as temporary residential accommodation (through a recognised sharing economy platform like AirbnbStayz, or TripAdvisor), for loss or damage that is directly caused by a guest’s (or a guest’s visitor’s) act or omission. This includes events, that arise under the above circumstances, such as theft, malicious or accidental damage, loss of rental income, and liability.

ShareCover does not cover any loss or damage caused by a natural peril or disaster, including but not limited to storm, tempest, lightning, thunderbolt, hail, earthquake, Flood, cyclones, tidal surge, tsunami, action of the sea, high water, erosion, landslide, subsidence, bushfires and other catastrophic weather events or impact by debris from space, aircraft, rockets or satellites.

Among other things, ShareCover will also not cover spaces that are being sub-let without written consent from the landlord or owner. Click here to find out more about what ShareCover does not cover.

To reiterate, full details on what is and isn’t covered by ShareCover can be found in our Product Disclosure Statement.

If you have any doubts or queries about what is and isn’t covered by ShareCover, contact us.

 

Find out how ShareCover differ from covers or guarantees provided to hosts provided by some recognised sharing economy platforms

Find out more about how ShareCover works with homeowner’s insurance

How does ShareCover work if I rent my home under a lease?

Advice on landlord permission, and communicating with your landlord more generally, varies across sharing economy platforms - see their individual websites for details. Airbnb, for example, provide their own guidance on how to talk with your landlord or property owner about using their platform.

However, having your landlord’s permission doesn’t necessarily constitute cover for property damage that may occur when renting to guests on a sharing economy platform.

This is where ShareCover has your back. We offer insurance for properties rented to guests for temporary residential accommodation on recognised sharing economy platforms including AirbnbStayz, and TripAdvisor. This can be taken out by landlords or property owners as well as renters. However, if you don’t own the property you rent out using a sharing economy platform, to get covered by us we require written consent from the landlord or property owner.

 

Find out how ShareCover works

Do I need insurance even if I'm not the owner of the property listed on Airbnb?

Why cant I just get a landlord insurance policy?

 

When renting your property there are always risks.

We can’t say whether it’s likely or not that your property will be used as a party house, when you rent it out on a sharing economy platform like Airbnb, StayzTripAdvisor, FlipKey, Booking.com, HomeAway, and L'Abode.

Most recognised sharing economy platforms do offer some kind of guest verification process - see for example Airbnb’s help article on how hosts can require guests to be verified before booking. Airbnb also explains how to share “House Rules” with your guests - which are a set of expectations around guest behaviour. Furthermore, Airbnb provides a list of safety tips for hosts.

However, while there are some actions you can take that may reduce the risk of your property becoming a ‘party house’, or being damaged in any way during a guest stay, these preventative measures aren’t the same as cover.

That’s why ShareCover exists - to cover you against certain risks associated with having a guest in your property. Importantly, such risks may not be covered by your standard home and contents insurance, landlord insurance policy, or by the guarantees and covers provided by certain recognised sharing economy platforms. To find out what you are covered for under your existing insurance arrangements, refer to those policies. And for more details on what is and isn’t covered by ShareCover, see our Product Disclosure Statement.

 

What are the risks of using sharing economy platforms like Airbnb?

Find out how ShareCover works

Find out how ShareCover differ from covers or guarantees provided to hosts provided by some recognised sharing economy platforms

Find out more about how ShareCover works with homeowner’s insurance

 

There are a number of risks associated with renting your property through recognised sharing economy platforms like Airbnb, StayzTripAdvisor, FlipKey, Booking.com, HomeAway, and L'Abode. We suggest that some of these may include theft of your personal belongings, identity theft, accidental damage or malicious damage done by guests, loss of rental income, or personal injury liability. This list is by no means exhaustive. To better understand the risks that may be associated with using any particular sharing economy platform, visit their website.

What ShareCover does, is offer cover for you and your property against a range of risks, to support your participation in the sharing economy. ShareCover isn’t intended to replace your standard home and contents policy, but rather provides cover for additional risks associated with renting your house on a recognised sharing economy platform. Importantly, it insures you against events that many contents or landlord policies won't. For full details on what ShareCover does and doesn’t cover, see our Product Disclosure Statement.

 

Sharing economy platforms like Airbnb, Stayz & TripAdvisor - why use them?

Find out how ShareCover works

I don't want my Airbnb to be a party house. Is this likely? What can I do to prevent it?

There’s always risk.

Many recognised sharing economy platforms like Airbnb, StayzTripAdvisor, FlipKey, Booking.com, HomeAway, and L'Abode offer some guidance for renters around safety. For example, Airbnb provides some safety tips hosts can follow.

Ultimately though, the safety of your property can never be guaranteed. When you rent it to short-term guests it can, however, be covered - this is why ShareCover exists. To give you peace of mind when you rent your property on sharing platforms.

 

Find out how ShareCover works

How short is short-term renting? Can I rent my place for the weekend?

What are the risks of using sharing economy platforms like Airbnb? Why might I need cover?

 

The insurance ShareCover provides is not the same as the cover from your standard home and contents insurance policy; landlord policy; or from covers and guarantees provided by platforms. It’s also not a replacement for any of these.

ShareCover offers flexible home, contents and liability insurance specifically for those renting their property through recognised sharing economy platforms like Airbnb, Stayz, and TripAdvisor. ShareCover is designed to operate in tandem with your existing standard home and contents insurance, which may not necessarily cover you for damage or loss resulting from acts or omissions of guests renting or sharing your property. This is often because short-term renting and home-sharing are recognised as commercial uses of property, and thus fall outside of cover provided by personal, residential homeowner’s insurance.

So, ShareCover isn’t a replacement for your homeowner’s insurance, but rather operates as an additional, flexible form of cover, to support your participation in the sharing economy.

For more details about how ShareCover works, what it does and doesn’t cover, and how to claim, see our Product Disclosure Statement.

 

Do I need insurance to use sharing economy platforms like Airbnb, Stayz and TripAdvisor?

Find out how ShareCover differ from covers or guarantees provided to hosts provided by some recognised sharing economy platforms

 

ShareCover provides home and contents insurance to those who are renting out all or part of their property on a recognised sharing economy platform such as Airbnb, Stayz, or TripAdvisor.

The insurance ShareCover provides is not the same as the cover from your standard home and contents insurance policy; landlord policy; or from covers and guarantees provided by platforms. It’s also not a replacement for any of these.

Rather, ShareCover provides additional cover against risks associated with having a guest in your property - specifically for certain instances of property damage or loss arising from a guest act or omission.

ShareCover offers three distinct policies. ‘Single Stay’, which will cover you for a single period of temporary residential accommodation of 90 days or less, which can include multiple guest-stays, and you only pay for the nights when you have a paid guest staying. ‘6 month’, which will cover you for any periods of temporary residential accommodation (any number of discrete guest stays) of 90 days or less, during the six month period of insurance. And the ‘12 month’, which works in the same way as the ‘6 month’, but during the specified twelve month period of insurance.

You can get insured with ShareCover from as little as $5 per night.

For more details about how ShareCover works, what it does and doesn’t cover, and how to claim, see our Product Disclosure Statement.

 

Do I need insurance to use sharing economy platforms like Airbnb, Stayz, and TripAdvisor?

Find out how ShareCover differ from covers or guarantees provided to hosts provided by some recognised sharing economy platforms.

Find out more about how ShareCover works with homeowner’s insurance.

What is and what isn’t covered by ShareCover?

Who is the company behind ShareCover?

Liability refers to financial costs you face from a claim or legal action made against you by another party, which could be a guest.

For example, a guest may trip down the stairs in your home and become wheelchair bound. The guest could take legal action against you to compensate them for lost earnings and cost of care for the rest of their lives, which could run into millions of dollars. If you are found to be responsible for the accident, and you don't have liability cover, you may have to personally foot the bill.

ShareCover offers liability cover of up to $10 million, should you be held legally liable for injury or damage as owner of your home during a guest's stay.

Please see our Product Disclosure Statement for more details.

 

Find out more about how ShareCover works with homeowner’s insurance

Find out how ShareCover differs from covers or guarantees provided for hosts by some recognised sharing economy platforms, such as Airbnb’s Host Guarantee

Find out more about risks you may be exposed to when renting your property through sharing economy platforms, and why you may need cover

 

Renting your property always involves risk.

When using sharing economy platforms like Airbnb, Stayz, or TripAdvisor, there are risks associated with having a guest stay in your property, which may include: theft of your personal belongings; identity theft; accidental or malicious damage done by guests; loss of rental income; and liability. This list is by no means exhaustive.

But crucially, while there are some things hosts can do that may minimise risk - click here to read more about this - ultimately the safety of your property can never be guaranteed.

That’s why ShareCover exists - to cover you against certain risks associated with having a guest in your property, which may not be covered by your standard home and contents insurance, landlord insurance policy, or by the guarantees and covers provided by certain recognised sharing economy platforms.

ShareCover offers peace of mind that you're insured when you rent your property on recognised sharing economy platforms.

For more details on what is and isn’t covered by ShareCover, see our Product Disclosure Statement. And to find out what you are covered for under your existing insurance arrangements, refer to those policies.

 

What is liability? Does ShareCover offer liability cover?

Find out more about minimising the risk of damage to your property during a guest stay

Find out how you can get cover with ShareCover

 

ShareCover does not cover loss or damage due to:

i. Natural perils including but not limited to storm, tempest, lightning, thunderbolt, hail, earthquake, flood, cyclones, tidal surge, tsunami, action of the sea, high water, erosion, landslide, subsidence, bushfires and other catastrophic weather events; or
ii. Damage that has occurred outside of the specified rental arrangement / period; or
iii. Damage that is not from a specified event directly or indirectly caused by a guest's act or omission.

Due to these limitations, ShareCover may not provide you with the cover you want for your home building and contents when you rent your through a recognised sharing economy platform like Airbnb, Stayz, or TripAdvisor.

Please see our Product Disclosure Statement for more details on what isn’t covered, and what is. You can also find summary information in our Key Fact Sheets for Building and Contents cover.

 

Find out about some of the risks associated with renting your property on recognised sharing economy platforms like Airbnb, Stayz and TripAdvisor

Find out more about how ShareCover works with homeowner’s insurance

 

Home and contents insurance does not automatically cover your property when you rent it out on platforms like Airbnb, Stayz, or TripAdvisor.

In fact, your existing home and contents insurance may not provide cover if you use your property for any commercial purpose, including short-term renting or home-sharing on recognised platforms. So, even if you only rent your property out on Airbnb or Stayz for a couple of nights a year, you might be unprotected from any property damage that occurs during a guest's stay.

This is why ShareCover exists. ShareCover is designed to cover you against certain risks associated with having short-term guests rent your property.

These risks may not be covered by your standard home and contents insurance, landlord insurance policy, or by the guarantees and covers provided by certain recognised sharing economy platforms. And so while ShareCover isn’t intended to replace a standard home and contents policy, it does provide additional covers specifically designed for hosts renting their property on recognised sharing economy platforms like Airbnb, Stayz, or TripAdvisor.

ShareCover gives you peace of mind to support your participation in the sharing economy.

For full details on what ShareCover does and doesn’t cover, see our Product Disclosure Statement. And to find out what you are covered for under your existing insurance arrangements, refer to those policies.

 

Find out more about how ShareCover works with homeowner’s insurance

Find out how you can get cover with ShareCover

Find out how ShareCover differs from covers or guarantees provided for hosts by some recognised sharing economy platforms, such as Airbnb’s Host Guarantee

What if I don't own the property?

Ultimately the decision to get insurance is up to you.

If you’re not the owner of the property listed on Airbnb, in many cases the owner or landlord will have some form of home and contents insurance. But, crucially, this doesn’t mean the property (and you as a tenant) are automatically covered when you rent out that property on platforms such as Airbnb, Stayz, or TripAdvisor. Nor will damage or loss necessarily be covered by the cover or guarantee for hosts provided by some recognised sharing economy platforms (e.g. Airbnb’s Host Guarantee). If you something gets damaged or someone gets hurt during a paying guests’ stay, you, or the property owner, may have to personally foot the bill.

As a non-owner of the listed property, you are still able to purchase ShareCover. You must, however, obtain written consent from the landlord or property owner in order to get ShareCover. Also, note that when you purchase ShareCover for a property you rent and do not own, it is the landlord or property owner who will be the beneficiary of any building claim that arises from the policy.

 

Can I purchase ShareCover even if I don’t own the property I’ve listed on a platform like Airbnb, Stayz or TripAdvisor?

Do I need landlord permission to use sharing economy platforms like Airbnb, Stayz and TripAdvisor?

Find out more about risks you may be exposed to when using sharing economy platforms, and why you may need cover

ShareCover is available to people who rent their property under a lease, and don’t own the property.

However, there are certain key conditions that apply if you purchase ShareCover for the property you rent out under a lease:

  1. You must obtain written consent from the property owner
  2. Any cover you have under the Listed Events Cover for the home building, will cover only the owner and any benefit, and any settlement of any claim will be payable to and for the benefit of the owner. You will not receive any benefit or settlement amount in relation to this aspect of any claim
  3. If a claim is made by or on behalf of the owner, you must consent to us communicating with the owner in relation to the claim, and you must provide us with all information and assistance we may require in a timely fashion

These conditions are fully detailed in the Product Disclosure Statement, which you should read when making any decisions about a product.

 

Do I need landlord permission to use sharing economy platforms like Airbnb, Stayz and TripAdvisor?

Find out how ShareCover differ from covers or guarantees provided to hosts provided by some recognised sharing economy platforms

What is and what isn’t covered by ShareCover?

Find out more about how ShareCover works with homeowner’s insurance

Advice on landlord permission, and communicating with your landlord more generally, varies across sharing economy platforms - see their individual websites for details. Airbnb, for example, provide their own guidance on how to talk with your landlord or property owner about using their platform.

However, having your landlord’s permission doesn’t necessarily constitute cover for property damage that may occur when renting to guests on a sharing economy platform.

This is where ShareCover has your back. We offer insurance for properties rented to guests for temporary residential accommodation on recognised sharing economy platforms including AirbnbStayz, and TripAdvisor. This can be taken out by landlords or property owners as well as renters. However, if you don’t own the property you rent out using a sharing economy platform, to get covered by us we require written consent from the landlord or property owner.

 

Find out how ShareCover works

Do I need insurance even if I'm not the owner of the property listed on Airbnb?

Why cant I just get a landlord insurance policy?

 

Yes.

You can purchase ShareCover even if you are not the owner of the property that you have listed on a recognised shared economy platform like Airbnb, Stayz, or TripAdvisor.

You must, however, obtain written consent from the landlord or property owner, and provide this when applying for a ShareCover policy, in order to get insured.

Also note that when you purchase ShareCover for a property you rent and do not own, it is the landlord or property owner who will be the beneficiary of any building claim that arises from the policy.

 

Find out more about whether you need your landlord’s permission to use sharing economy platforms like Airbnb, Stayz and TripAdvisor

Find out why you might need ShareCover even if you don’t own the property you’ve listed on Airbnb, Stayz, TripAdvisor or a similar platform

A landlord insurance policy will cover you for an entire year and will typically only insure stays that are longer than 90 days. Most stays on platforms like Airbnb, Stayz, or TripAdvisor are for less than 90 days, meaning that most landlord policies won't cover you.

Other typical features of landlord insurance policies that may be problematic when renting a property with a recognised sharing economy platform like Airbnb, Stayz, or TripAdvisor include:

  • A landlord insurance policy will typically cover you for an entire year - this means you may be paying for many nights where you don’t have a guest staying in your property.
  • You typically also need a documented tenancy agreement before you purchase landlord insurance - this is generally impractical or impossible to organise with short-term renting.

With ShareCover, you only pay for the nights that you have a guest, and there is no need for a separate tenancy agreement as long as the transaction is completed on a recognised platform such as Airbnb, Stayz, or TripAdvisor.

 

Find out more about the differences between landlord insurance and cover provided by ShareCover

Find out how you can get cover with ShareCover

Find out more about how ShareCover works with homeowner’s insurance

Complaints

 

We take complaints seriously and have a process through which we seek to resolve them.

Here is a brief overview of the complaints process (more detail is provided below):

  1. Contact us with your concerns and a telephone number or email address to reach you at
  2. One of our consultants will be in touch as soon as possible, and may refer you to a manager, in order to resolve your complaint within 15 business days
  3. If the manager can’t resolve your complaint, you can request that the matter be referred to IAG Customer Relations, who will contact you with a decision on your dispute within 15 business days
  4. If you are unhappy with the decision reached by Customer Relations, or if your complaint isn’t resolved within 45 days, you can access external review options such as the Financial Ombudsman Service Australia (FOS)

 

Below the complaints process is discussed in more detail:

We firmly believe that getting covered, and claiming on your insurance, shouldn’t be more trouble than it’s worth. Like our claims process, ShareCover’s complaint process is designed to be clear and easy. We want you to have peace of mind that should any issue arise, you will have the ability to voice that issue, and have your concern closely considered, with a view to resolving it.

First, we ask that you contact us with your concerns, and provide us with the best telephone number or e-mail address to reach you at. You can contact us via the following channels:

E-mail: contact@sharecover.com

One of our consultants will then be in touch as soon as possible to try and resolve the complaint for you. If they’re unable to resolve it, they’ll refer you to a manger. You may also request to speak to a manager at any stage in the process. We may need to gather more information to field your complaint, and if so the consultant or manager will aim to respond within 15 business days of first receiving the complaint.

If the manager cannot resolve your complaint, you can request the matter be referred to Customer Relations. You can contact them via the following channels:

Telephone: 1800 045 517
E-mail: customer.relations@iag.com.au – Attention: Customer Relations
Mail: Customer Relations
Reply Paid 62759
Sydney NSW 2000
Free post (no stamp required)

Customer Relations will treat your complaint as a dispute and assign one of their staff members to conduct an independent review of the matter. Customer Relations will contact you with a decision within 15 business days of receiving your dispute.

If you are unhappy with the decision reached by Customer Relations, or if your complaint isn’t resolved within 45 days, you may wish to access external review options such as the Financial Ombudsman Service Australia (FOS). Customer Relations will provide you with information on this and other external
review options. You can contact the FOS via the following channels:

Telephone: 1800 367 287
Post: GPO Box 3, Melbourne, Victoria 3001
Website: www.fos.org.au
E-mail: info@fos.org.au

 

How do I make a claim with ShareCover?

Find out more about IAG, the company behind ShareCover

Find out more about how ShareCover manages personal information

Referral Program

When someone uses your unique ShareCover referral code to purchase a new policy, you are rewarded with credits for free nights of cover.

The number of credits awarded depends on the type of policy purchased.

For Single Stay policies, referrers earn 1 credit. For 6-month policies referrers earn 10 credits. And for 12-month policies referrers earn 20 credits.

When these credits become available to the referrer also depends on the type of policy purchased.

For Single Stay policies, credits become available on the start date of the new purchaser's single stay policy. For 6 and 12-month policies the credits become available when the 21-day period expires.

The purchaser who uses your referral code also receives a reward! For whichever policy they purchase, 2 credits (free nights of cover) will be added to their account.

 

What is ShareCover’s Referral program?

What is ShareCover’s Loyalty program?

 

ShareCover's Referral program rewards code-sharers with free insurance.

When you purchase ShareCover you will receive a unique referral code, which you can share with as many people as you like.

If a new user purchases a ShareCover policy using your referral code, you will receive a reward, which varies between 1 and 20 free nights of insurance, according to the policy purchased. To learn more about the rewards for referring others to ShareCover, click here.

The purchaser who uses your referral code also receives a reward! For whichever policy they purchase, 2 credits (free nights of cover) will be added to their account.

Importantly, credits awarded to both referrers and new purchasers never expire!

 

What are the rewards for referring others to ShareCover?

What is ShareCover’s Loyalty program?

Listing tips

The factors that determine how your property listing appears in search results depend on the search engine used, or the unique algorithms used by different recognised sharing economy platforms. In the case of Airbnb, they provide a guide to the factors that determine how a listing appears in Airbnb search results. These factors include: listing quality, trip experience, ease of booking, and guest preferences.

 

Find out more about optimising your property listing to improve its ranking in search results

What is the best pricing strategy to use on platforms like Airbnb, Stayz & TripAdvisor?

 

While we require you to purchase ShareCover yourself, our policies don’t stipulate that you are not allowed to pass on the per-night cost of ShareCover to your guest by including it in the nightly rate of your property listing.

Including the cost of ShareCover in your property listing price, is ultimately up to you.

When making decisions about the price of your listing, see the guidance offered by the specific sharing economy platform that you’re using.

 

Find out more about pricing your listing

Find out how to make sure your guests know that you have insurance with ShareCover

 

The decision to charge a security deposit to guests is up to you. ShareCover does not require that policyholders have a security deposit on their property listing, and if you do have a security deposit on your property listing, this won’t affect how you claim with us.

Many recognised sharing economy platforms like AirbnbStayz, and TripAdvisor offer hosts the ability to charge a security deposit as part of their listing. Furthermore, Airbnb, as one example, provides guidance on how to add a security deposit to a listing and how Airbnb handles those security deposits, among other issues. Similarly, Stayz provides information on how to setup a default refundable damage deposit for online bookings, and how to claim this deposit.

 

Find out how ShareCover differs from covers or guarantees provided for hosts by some recognised sharing economy platforms, such as Airbnb’s Host Guarantee

Find out how to claim with ShareCover

Find out more about how ShareCover works with homeowner’s insurance

 

Making a property listing accessible to business travellers may expand the scope of potential guests.

Business travellers may need specific amenities, including for instance Wifi, basic kitchen facilities including tea and coffee, an iron and ironing board, simple check-ins and check-outs, a printer, or accessible parking. They may require the property to have specific safety features, be priced competitively, or be situated in a particular location near transport services.

While there’s no universal recipe for making a listing more accessible to business travellers, some recognised sharing economy platforms offer advice on how to organise your listing to improve its accessibility. For example, Airbnb shows hosts how to add different amenities to a listing. And in relation to business traveller accessibility in particular, Airbnb details what makes a listing Business Travel Ready. The full terms and conditions for Airbnb’s Business Travel Ready Program can be found here.

Furthermore, when making a property listing accessible for business travellers you should know your legal obligations. And whether your guests are employees representing a business or not, there are property safety risks associated with having any guest rent your property, whoever they are.

ShareCover exists to cover you against certain risks associated with having a guest in your property, which may include accidental damage done, loss of rental income, or liability. For full details on what ShareCover does and doesn’t cover, see our Product Disclosure Statement.

 

Find out about making your property listing accessible to families and children

Learn how ShareCover can give you peace of mind when using recognised sharing economy platforms like Airbnb, Stayz and TripAdvisor, whoever your guests are.

 

Making a property listing accessible to families, including children, may expand the scope of potential guests.

Families may need specific amenities (for instance, a kitchen, washer and dryer, parking space, extra bedrooms for the kids to sleep in, or a pet-friendly space) and safety features, which may guide their searches on sharing economy platforms.

While there’s no universal recipe for making a listing more accessible to families, some recognised sharing economy platforms offer advice on how to organise your listing to improve its accessibility. Airbnb shows hosts how to add different amenities to a listing. And in relation to family and children’s accessibility more specifically, Airbnb details what you should know if you specify that your listing is safe or suitable for childrenAirbnb also recommends that hosts follow some general safety tips, which are relevant for hosting any types of guests - whether they include children or not.

But even if your listing is accessible to families and children, there are unavoidable property safety risks associated with having any guest rent your property, whoever they are.

ShareCover exists to cover you against certain risks associated with having a guest in your property, which may include accidental damage done, loss of rental income, or liability. For full details on what ShareCover does and doesn’t cover, see our Product Disclosure Statement.

 

What are the risks of using sharing economy platforms like Airbnb, Stayz and TripAdvisor?

Find out about making your property listing accessible to business travellers

Learn how ShareCover can give you peace of mind when using recognised sharing economy platforms like Airbnb, Stayz and TripAdvisor, whoever your guests are

How can I improve the search ranking of my property listing?

Ultimately, the price you charge for your listing is completely up to you.

A “pricing strategy” for property listings on AirbnbStayzTripAdvisor and similar sharing economy platforms, often refers to how you set the price of your listing depending on a number of factors. These may include time (for instance whether it’s a weekday, weekend, holiday period, or during a particular season or event); property type (for instance whether it’s a studio apartment or a house, and the nature of the properties styling and amenities); location (for instance whether it is near landmarks, public services or other facilities guests may want to use), and the current level of demand for short-term rentals in your area.

Some platforms have features and advice that can help you with your pricing strategy. For example, Airbnb offers some guidance to its hosts on how to choose the price for a listing, which includes how additional fees, like cleaning, can be incorporated into a listing’s nightly price. Furthermore, Airbnb provide support on how to set custom or seasonal pricing, how to set custom prices for weekends or holidays and how to turn Smart pricing on or off.

To inform your decision about how to price your property listing you should refer to the specific platform’s website.

 

What is the best pricing strategy to use on platforms like Airbnb, Stayz & TripAdvisor?

Can I include the cost of ShareCover in my property listing price?

What factors determine how my property listing appears in search results?

Find out how ShareCover can give you peace of mind when using sharing economy platforms like Airbnb, Stayz and TripAdvisor

The price of your listing is entirely your choice.

Pricing can be a powerful and versatile tool to improve the accessibility and appeal of your listing. A pricing strategy often refers to how a listing is priced depending on what day of the week it is, whether it is holiday season or not, and other factors.

To inform your decision about how to price your listing you should refer to that platform’s website.

Airbnb, offers some guidance to its hosts on how to choose the price for a listing, which includes how additional fees, like cleaning, can be incorporated into a listing’s nightly price. Furthermore, Airbnb provide support on how to set custom or seasonal pricing, how to set custom prices for weekends or holidays and how to turn Smart pricing on or off.

While some platforms do offer guidance to listers, ultimately like we said, the price you charge for your listing is completely up to you!

 

Can I include the cost of ShareCover in my property listing price?

How can I improve the search ranking of my property listing?

What is the Airbnb Service Fee?

Find out how ShareCover can give you peace of mind when using sharing economy platforms like Airbnb, Stayz and TripAdvisor

ShareCover will not edit or transform your property listing in any way.

We do however encourage hosts who take out a policy with ShareCover to inform their guests of this fact! This can be done either by noting this in the property listing, or in direct communications with guests.

Letting guests know that your property is insured under a ShareCover policy can allow them to feel more relaxed about their stay, particularly in higher value properties. Guests may feel more comfortable about staying in your property if they know that damage, loss and liability - whether they drop your favourite mug, or fall over and injure themselves - are covered by ShareCover. Furthermore, ShareCover gives peace of mind that the claims process is quick and easy.

 

Find our more about how ShareCover can give you and your guests peace of mind when using sharing economy platforms like Airbnb, Stayz & TripAdvisor

How can I improve the search ranking of my property listing?

What factors determine how my property listing appears in search results?

 

We encourage hosts who take out cover with ShareCover to inform their guests of this fact!

As a host, ShareCover can give you peace of mind that you're insured when you rent your property on sharing economy platforms likeAirbnb, Stayz, and TripAdvisor. Sharing this peace of mind with your guests can allow them to be more relaxed about their stay, particularly in higher value properties.

The best way to do let your guests know you have insurance with ShareCover will vary by platform. Airbnb, StayzTripAdvisor, FlipKey, Booking.com, HomeAway, and L'Abode each have different interfaces, and you should visit each website to understand how best to make guests aware of your cover.

 

Find out how ShareCover can give you and your guests peace of mind when using platforms like Airbnb, Stayz & TripAdvisor

Find out more about how best to communicate with your guests

Find out about how ShareCover can affect your property listing on Airbnb, Stayz, TripAdvisor and other platforms

Some recognised sharing economy platforms do offer guidance around property safety, and how to minimise risks as a host.

For example, Airbnb provides a help article on how hosts can require guests to be verified before bookingAirbnb also explains how to share “House Rules” with your guests - which are a set of expectations around guest behaviour. There are also more specific issues they address, including what you should consider when offering Internet access to guests, and what you should know if you specify that your property is suitable for children. Furthermore, Airbnb provides a general list of safety tips for hosts.

Ultimately though, the safety of your property and possessions can never be guaranteed. And while there are some actions you can take that may reduce the risk of damage to your property, these preventative measures aren’t the same as cover. This is why ShareCover exists.

ShareCover is designed to provide home and contents insurance to those who are renting out all or part of their home on a recognised platform such as AirbnbStayz, and TripAdvisor. Importantly, ShareCover covers you against risks that may not be covered by your standard home and contents insurance, landlord insurance policy, or by the guarantees and covers provided by certain recognised sharing economy platforms. To find out what you are covered by under your existing insurance arrangements, refer to those policies.

 

I don't want my Airbnb to be a party house. Is this likely? What can I do to prevent it?

Find out how ShareCover can give you peace of mind when using sharing economy platforms like Airbnb, Stayz or TripAdvisor

What are the risks of using sharing economy platforms like Airbnb, Stayz and TripAdvisor?

 

Recognised sharing economy platforms like Airbnb, StayzTripAdvisor, FlipKey, Booking.com, HomeAway, and L'Abode, each offer unique ways of listing your property, which allow you to make different kinds of information available to prospective guests.

As one example, Airbnb provides hosts with advice on how to make their listing more competitive, which includes completing every section of your listing, making use of reviews to improve your listing and hosting experience, making it easier for guests to book (with Instant Book), setting competitive prices, and learning from other hosts.

 

What factors determine how my property listing appears in search results?

Find out about making your property listing accessible to business travellers

Find out about making your property listing accessible to families and children

Which sharing economy accomodation platform is best for me?

Recognised sharing economy platforms Airbnb, StayzTripAdvisor, FlipKey, Booking.com, HomeAway, and L'Abode offer unique sets of services. Ultimately the choice of which platform to use (or whether to use one at all) is up to you!

To inform yourself on which platform might best suit you and your property, visit their websites. Some of the relevant factors you may want to consider when deciding which platform to use are: the extent to which a platform is used by guests looking for places to stay in your area, the features and functionality provided by the platform, and the platform's terms and policies. Always remember to read the Product Disclosure Statement when making decisions about any platform!

Whichever recognised sharing economy platform you end up deciding to use, ShareCover can help. ShareCover supports hosts’ participation on these platforms by providing flexible insurance that protects them from risks associated with renting out all or part of their property to a guest.

 

Why use sharing economy platforms like Airbnb, Stayz & TripAdvisor?

Find out more about how ShareCover can give you peace of mind when using sharing economy platforms like Airbnb, Stayz, or TripAdvisor

Which sharing economy platforms can I get ShareCover for?

 

When renting your property there are always risks.

We can’t say whether it’s likely or not that your property will be used as a party house, when you rent it out on a sharing economy platform like Airbnb, StayzTripAdvisor, FlipKey, Booking.com, HomeAway, and L'Abode.

Most recognised sharing economy platforms do offer some kind of guest verification process - see for example Airbnb’s help article on how hosts can require guests to be verified before booking. Airbnb also explains how to share “House Rules” with your guests - which are a set of expectations around guest behaviour. Furthermore, Airbnb provides a list of safety tips for hosts.

However, while there are some actions you can take that may reduce the risk of your property becoming a ‘party house’, or being damaged in any way during a guest stay, these preventative measures aren’t the same as cover.

That’s why ShareCover exists - to cover you against certain risks associated with having a guest in your property. Importantly, such risks may not be covered by your standard home and contents insurance, landlord insurance policy, or by the guarantees and covers provided by certain recognised sharing economy platforms. To find out what you are covered for under your existing insurance arrangements, refer to those policies. And for more details on what is and isn’t covered by ShareCover, see our Product Disclosure Statement.

 

What are the risks of using sharing economy platforms like Airbnb?

Find out how ShareCover works

Find out how ShareCover differ from covers or guarantees provided to hosts provided by some recognised sharing economy platforms

Find out more about how ShareCover works with homeowner’s insurance

 

Many recognised sharing economy platforms enable you to rent either your entire property, or part of it. For example, Airbnb allows hosts to list their rental as either an "Entire Place", a "Private Room" or a "Shared Room". To find out more about the different ways you can rent your space, visit the particular websites of recognised sharing economy platforms.

 

Can I buy cover with ShareCover if I only rent out part of my property, and I continue to stay in my property?

Find out which policy is best for you

Find out how ShareCover works

Many sharing economy platforms like Airbnb, StayzTripAdvisor, FlipKey, Booking.com, HomeAway, and L'Abode, enable you to rent your space for as little as one or two nights. Longer-term rentals - for weeks or months - are also possible on some platforms. To get more information about the minimum and maximum durations you can rent your property for with these platforms, visit their websites.

It’s important to note that whenever you rent your property on a recognised sharing economy platform - whether it’s for one night, the weekend, or for a whole month - your existing home and contents insurance may not provide cover for instances of property damage or loss, since you’re using your property for a commercial purpose. So, even if you only rent your property out on AirbnbStayz, and TripAdvisor for a couple of nights a year, you might be unprotected from damage or loss arising from a guest act or omission during their stay.

ShareCover offers insurance from as little as $5 a night for those renting their space on recognised platforms for stays as short as 1 night.

 

I have home and contents insurance. Why do I need ShareCover?

Which ShareCover policy is best for you and your property?

Find out how ShareCover works

What are the risks of using sharing economy platforms like Airbnb, Stayz and TripAdvisor? Why might I need cover?

We require you to purchase ShareCover yourself.

This is because we require specific information about the property, and we require that you - the host - are the policyholder.

However, you can pass on the per night cost of ShareCover to your guest by including it in the nightly rate of your property, if you wish.

 

Find out more about including the cost of ShareCover in your property listing price

Find out how to make sure your guests know that you have insurance with ShareCover

Find out about how ShareCover can affect your property listing

Choosing your policy

 

ShareCover doesn’t offer different policies for those who live in their property while renting (part of) it out, as opposed to those who live elsewhere when renting.

So, if you move out of your property, and continue renting it out on a recognised platform, there’s no need to change your ShareCover policy. The same policy will apply whether you are in the property or not.

For more information on your policy, and on what ShareCover does and doesn’t cover, see your Policy Certificate, and our Product Disclosure Statement.

 

Which ShareCover policy is best for you and your property?

Find out how ShareCover works

Find out how ShareCover differs from covers or guarantees provided to hosts by some recognised sharing economy platforms

Find out how homeowner's insurance works with Airbnb

Choosing a policy that suits your needs is ultimately your responsibility. And with any decision about a product, you should read the Product Disclosure Statement.

ShareCover offers three distinct policies - a ‘Single Stay policy’, a ‘6 month’ policy, and a ‘12 month policy’ - that each provide cover for different durations.

In making the decision about which duration of cover to purchase, you may want to consider how often you will rent your property using recognised sharing economy platforms and the length of the period over which this renting will take place.

 

Find out about which ShareCover policy may be best for you and your property

Find out more about how ShareCover works with homeowner’s insurance

Find out how ShareCover differs from covers or guarantees provided for hosts by some recognised sharing economy platforms

When you make a decision about a policy, always read the Product Disclosure Statement (PDS).

While we can’t advise you which policy is best for you and your property, it's important you ensure that the type of policy you have is appropriate to your needs, and that the amount of insurance cover you purchase accurately reflects the cost to replace your home and contents in the event of a claim.

In making the decision about which policy to choose, you may want to consider how often you will rent your property using recognised sharing economy platforms and the length of the period over which this renting will take place.

ShareCover offers three distinct policies - ‘Single Stay’, ‘6 month’ and ‘12 month’.

A ‘Single Stay’ policy will cover you for a single period of temporary residential accommodation of 90 days or less. This period can include multiple bookings. For example, if you have six bookings over a three week period, you can purchase a Single Stay policy for that three week period which covers all six bookings.

A ‘6 month’ policy will cover you for a any periods of , which will cover you for any periods of temporary residential accommodation (any number of discrete guest stays) of 90 days or less, during the six month period of insurance.
Wording question: 6/12 month policies cover purchases for “any periods” of temporary accomm of 90 days or less, while a single stay policy covers purchases for “a single period” of temp accom of 90 days or less - but the single stay covers multiple bookings during that period. Clarification on the language to use here would be appreciated.

And the ‘12 month’, which works in the same way as the ‘6 month’, but during the specified twelve month period of insurance.

 

How should I pick the length of my ShareCover policy?

Are multiple bookings covered under a Single Stay policy?

Should I change my ShareCover policy if I move out of my property?

 

ShareCover provides home and contents insurance to those who are renting out all or part of their property on a recognised sharing economy platform such as Airbnb, Stayz, or TripAdvisor.

The insurance ShareCover provides is not the same as the cover from your standard home and contents insurance policy; landlord policy; or from covers and guarantees provided by platforms. It’s also not a replacement for any of these.

Rather, ShareCover provides additional cover against risks associated with having a guest in your property - specifically for certain instances of property damage or loss arising from a guest act or omission.

ShareCover offers three distinct policies. ‘Single Stay’, which will cover you for a single period of temporary residential accommodation of 90 days or less, which can include multiple guest-stays, and you only pay for the nights when you have a paid guest staying. ‘6 month’, which will cover you for any periods of temporary residential accommodation (any number of discrete guest stays) of 90 days or less, during the six month period of insurance. And the ‘12 month’, which works in the same way as the ‘6 month’, but during the specified twelve month period of insurance.

You can get insured with ShareCover from as little as $5 per night.

For more details about how ShareCover works, what it does and doesn’t cover, and how to claim, see our Product Disclosure Statement.

 

Do I need insurance to use sharing economy platforms like Airbnb, Stayz, and TripAdvisor?

Find out how ShareCover differ from covers or guarantees provided to hosts provided by some recognised sharing economy platforms.

Find out more about how ShareCover works with homeowner’s insurance.

What is and what isn’t covered by ShareCover?

Who is the company behind ShareCover?

The ‘Single Stay’ policy will cover you for a single period of temporary residential accommodation of 90 days or less.

This period can include multiple bookings. For example, if you have six bookings over a three week period, you can purchase a Single Stay policy for that three week period which covers all six bookings. What's more, you only pay for nights when you have a paid guest staying.

To find out more about which type of ShareCover policy may be best for you, click here.

And for more information about ShareCover insurance, see our Product Disclosure Statement.

 

Which ShareCover policy is best for you and your property?

Claiming

Claiming on your insurance shouldn’t be more trouble than it’s worth.

ShareCover does demand receipts, or other proof of ownership, as well as evidence of the cost of the contents, valuable contents or portable contents that has been stolen or damaged.

If you’re in doubt about what constitutes evidence or proof of ownership, contact us.

For full details on what evidence you need when making a claim with ShareCover, see our Product Disclosure Statement.

 

How do I make a claim with ShareCover?

I don't want my property to be used as a party house. Is this likely? What can I do to prevent it?

How ShareCover gives you peace of mind when hosting on sharing economy platforms like Airbnb, Stayz or TripAdvisor

 

 

The decision to charge a security deposit to guests is up to you. ShareCover does not require that policyholders have a security deposit on their property listing, and if you do have a security deposit on your property listing, this won’t affect how you claim with us.

Many recognised sharing economy platforms like AirbnbStayz, and TripAdvisor offer hosts the ability to charge a security deposit as part of their listing. Furthermore, Airbnb, as one example, provides guidance on how to add a security deposit to a listing and how Airbnb handles those security deposits, among other issues. Similarly, Stayz provides information on how to setup a default refundable damage deposit for online bookings, and how to claim this deposit.

 

Find out how ShareCover differs from covers or guarantees provided for hosts by some recognised sharing economy platforms, such as Airbnb’s Host Guarantee

Find out how to claim with ShareCover

Find out more about how ShareCover works with homeowner’s insurance

 

Claiming on your insurance shouldn’t be more trouble than it’s worth.

Here is a brief overview of the claims process (more detail is provided below):

  1. Capture evidence, by taking photos or otherwise, of the damage or loss;
  2. Log into your ShareCover account with your details;
  3. Go to your Dashboard and complete the Claims Application Form
    • To complete a claim that involves theft or malicious damage, you will need to get a police report done, and include the details from that report (including the police report number) in your claim.
  4. Submit the Claims Application Form
  5. Wait to hear from us. We’ll get back to you in 24 to 48 hours

 

Below the claims process is discussed in more detail:

ShareCover’s claiming process is designed to be quick and easy. This is so you that you have peace of mind when purchasing ShareCover insurance, and so that you’re more likely to refer us to friends and family who use sharing economy platforms like Airbnb, Stayz, or TripAdvisor.

First, collect evidence, in the form of photos or documentation, of property damage or loss, or the personal injury for which you are liable, that occurred during your paying guest’s stay. If you’re making a claim that involves theft or malicious damage, you will need to provide details from a police report. And if you’re in doubt about what constitutes damage, or what evidence or proof of ownership that you need to demonstrate, contact us.

Second, go to the ShareCover website and log into your online ShareCover account with your personal login details.

Third, navigate to the Dashboard within your ShareCover online account, and complete the Claims Application Form, providing all relevant evidence.

Fourth, submit the Claims Application Form.

And then wait to hear from us - we’ll get back to you in between 24 and 48 hours.

Please see our Product Disclosure Statement for more details on how to claim, and the claims process. You can also find summary information on what is and isn’t covered under certain ShareCover policies in our Key Fact Sheets for Building and Contents cover.

 

Find out more about the likelihood of your Airbnb being used as a “party house”, and what you may be able to minimise risks

How do I make a complaint? How will my complaint be handled?

 

Yes.

You can purchase ShareCover even if you are not the owner of the property that you have listed on a recognised shared economy platform like Airbnb, Stayz, or TripAdvisor.

You must, however, obtain written consent from the landlord or property owner, and provide this when applying for a ShareCover policy, in order to get insured.

Also note that when you purchase ShareCover for a property you rent and do not own, it is the landlord or property owner who will be the beneficiary of any building claim that arises from the policy.

 

Find out more about whether you need your landlord’s permission to use sharing economy platforms like Airbnb, Stayz and TripAdvisor

Find out why you might need ShareCover even if you don’t own the property you’ve listed on Airbnb, Stayz, TripAdvisor or a similar platform

The decision to charge a security deposit to guests is up to you.

ShareCover does not require that policyholders have a security deposit on their property listing. And having a security deposit on your property listing does not affect how you claim with ShareCover.

Many recognised sharing economy platforms like Airbnb, Stayz, or TripAdvisor offer hosts the ability to charge a security deposit as part of their listing. Moreover, Airbnb, as one example, provides guidance on how to add a security deposit to a listing and how Airbnb handles security deposits, among other security deposit related issues. Similarly, Stayz provides information on how to setup a default refundable damage deposit for online bookings, and how to claim this deposit.

 

Find out how ShareCover differs from covers or guarantees provided for hosts by some recognised sharing economy platforms, such as Airbnb’s Host Guarantee

Find out how to claim with ShareCover

Find out more about how ShareCover works with homeowner’s insurance